Return and Refund Policy:
At Affordable Signs, we strive to ensure your satisfaction with every purchase. Our Return and Refund Policy outlines the terms and conditions regarding returns, exchanges, and refunds for items purchased from our website.
Faulty or Incorrect Items:
We are happy to cover all postage costs for faulty or incorrect items, provided they are reported within 30 days after the item has been signed for. If you receive a faulty or incorrect item, please contact us immediately to arrange for a return or exchange.
Change of Mind:
If you have changed your mind about an order, you will be required to cover all postage costs associated with the return. In such cases, you will receive a refund of 80% of the purchase price for the returned items. Please note that the original postage costs are non-refundable.
Conditions for Returns:
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging. We reserve the right to refuse returns if the item is not in its original condition or if it has been used.
Return Process:
To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order. We will provide you with instructions on how to return the item(s) and process your request accordingly.
Refund Processing:
Once we receive the returned item(s), we will inspect them and notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within [insert timeframe], excluding any applicable postage costs.
Exclusions:
Please note that certain items, such as personalized or custom-made products, may not be eligible for return or refund unless they are faulty or incorrect.
Return and Refund Information:
Do you accept returns from these countries?
-Yes, I accept returns
How many days do customers have to return a product?
-Number of days: 30
Select the product conditions that you allow for returns
-New
What is the restocking fee?
-Percentage of the product price: 5%
How much will customers pay for return shipping?
-Actual cost of return shipping
Contact Us:
Email: miguel@affordablesigns.com.au
Business Address: 3/155 Herald St.
City: Cheltenham
State: Victoria
Zip: 3192
Phone: 0423 032 009
If you have any questions or concerns about our Return and Refund Policy, please contact us at [insert contact information]. Our customer service team is here to assist you and ensure that your experience with Affordable Signs is positive and satisfactory.
Thank you for choosing Affordable Signs for your signage needs. We appreciate your business!
Warm regards,
The Affordable Signs Team